Privacy Policy

Alpfine Hotel ("we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard personal information you provide through our website or directly to us, in line with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and applicable data protection regulations.

1. Data Controller

Alpfine Hotel acts as the data controller and processes your personal data within the scope of the purposes described below.

2. Data We Collect

• Identification: name, surname, date of birth, ID/passport number (only at check-in, as legally required).
• Contact: email address, phone number, postal address.
• Booking data: arrival/departure dates, room preferences, number of guests, special requests.
• Payment: processed through licensed payment providers (e.g., Stripe); we do not store card data.
• Technical: IP address, browser type, page views, cookie data.

3. Purposes of Processing

• Providing booking and accommodation services; managing check-in/check-out.
• Fulfilling legal obligations (e.g., guest declarations, tax legislation).
• Responding to your requests and managing guest relations.
• With your explicit consent, sending marketing communications and our newsletter.
• Website security, fraud prevention and service improvement.

4. Legal Bases

We process your personal data on the legal bases set out in Article 5/2 of the KVKK: (c) performance of a contract, (ç) legal obligation, (e) establishment, exercise or protection of a right, and (f) legitimate interests. Marketing processing requires your explicit consent.

5. Data Sharing

Your data may be shared with our payment providers, email providers (e.g., Resend), cloud infrastructure providers (e.g., Google Firebase) and with public authorities to the extent required by law, in accordance with Articles 8 and 9 of the KVKK. Adequate safeguards are applied to any cross-border transfer.

6. Retention

Personal data is retained for the period required by applicable law or for as long as necessary to achieve the purpose of processing. Once the retention period expires, data is deleted, destroyed or anonymised.

7. Cookies

Our website uses cookies to enhance your experience, remember your language preference and analyse traffic. You can manage or disable cookies through your browser settings.

8. Your Rights

Under Article 11 of the KVKK, you have the right to learn whether your data is processed, to request information about the processing, to obtain rectification or deletion, to object to processing, and to claim compensation for any damages resulting from unlawful processing.

9. Contact

To exercise your rights or for any questions, please reach out via our Contact page or by email. We will respond within the legally required timeframe.